Casa Newen Bed and Breakfast has been operating for around 8 years and in that time we have seen a rapid increase in both the number of tourists who visit Chile and the accommodations that are available in Santiago.
I mention this because over the last couple of years, we have received a number of guests at Casa Newen Bed and Breakfast who where in need of last minute accommodation because the departments, hotels and bed and breakfasts that they booked in Santiago was nothing like the photos they saw or the location was not close to the city.
Recently a very nice lady from Canada, knocked on our door asking if we had any rooms available, luckily a couple from San Francisco had just left that morning, we told her that we did and she sighed with relief and sat down to enjoy some tea that we had offered her. After some friendly chit chat she explained that she had booked to stay at a bed and breakfast in Santiago that was very close to the city and was offered a great rate, to be sure she quickly did a google search and found great reviews in tripadvisor.
Well after arriving in Santiago and waiting 1hr for her transfer to pick her up she decided to catch a taxi to her bed and breakfast. When she arrived at the address that was given to her, she found a non nondescript apartment building, puzzled she asked the taxi driver to wait as she rang the button of the complex, A nice lady appeared, and she tried to explain the situation to her.
She was shocked to learn that the “bed and breakfast” that she had booked was nothing more then a rented apartment, were a gentleman asks that they make no noise when they arrive or depart so as not to raise the suspicion of his nieghbours! Their had been various tourists that had left annoyed at the lack of services and the general lack of interest of the “host”
To Luis and my self these stories are becoming more common, we would advice anybody who is thinking of visiting Chile and more specifically Santiago to ask the bed and breakfast which there thinking of staying; how long have they been registered and licenced with the national tourism office SERNATUR and with their local town as a bed and breakfast in Santiago.
If they are not licenced or can not give you a specific answer, STAY AWAY. Of course you can always check this information at the sernatur.cl website.
Casa Newen Bed and Breakfast in Santiago de Chile, was one of the first bed and breakfasts in Santiago. We are a registered and licenced bed and breakfast for the last 8 years and apply the international bed and breakfast standards to all our services.
Adda & Luis Carvajal
Casa Newen Bed and Breakfast